Terms of service
**DISTANCE SALES CONTRACT**
**CONTRACT PARTIES**
**1.1. SELLER**
Trade Name:
Address:
Phone:
**1.2. BUYER**
Full Name:
Address:
Phone:
E-mail:
**ARTICLE 2 – SUBJECT AND SCOPE OF THE CONTRACT**
This Distance Sales Contract ("Contract") has been prepared in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. The parties to this Contract hereby declare and acknowledge that they are aware of and understand the obligations and liabilities arising from Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. The subject of this Contract is the sale and delivery of the Goods/Services with the qualifications specified in the Contract, which the Buyer has ordered electronically from the Seller through the website ("Website") with the domain name [https://oleassos.com.tr](https://oleassos.com.tr), and the determination of the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
The parties declare and acknowledge that the conclusion of this Contract shall not prevent the performance of the terms of any membership agreements or similar contracts they have entered into on the Website.
**ARTICLE 3 – ESSENTIAL QUALITIES AND PRICE (INCLUDING VAT) OF THE SUBJECT GOODS/SERVICES OF THE CONTRACT**
The advertised prices are valid until updated. Prices advertised for a limited time are valid until the end of the specified period.
Shipping Cost:
Total Sales Price (Including VAT and Shipping):
Payment Method and Plan: Bank transfer/EFT
**ARTICLE 4 – DELIVERY OF THE GOODS AND DELIVERY METHOD**
This Contract shall enter into force upon electronic confirmation by the Buyer and shall be deemed fulfilled upon the delivery of the Goods/Services purchased by the Buyer from the Seller. The Goods/Services shall be delivered to the address and the authorized person(s) specified by the Buyer in the order form and this Contract.
Delivery Address:
Recipient:
**ARTICLE 5 – DELIVERY COSTS AND PERFORMANCE**
Unless otherwise stipulated, the delivery costs of the Goods shall be borne by the Buyer. If the Seller has declared on the Website that the delivery fee will be covered by the Seller, the delivery costs shall be borne by the Seller. The delivery of the Goods shall be made within the promised period after the payment is completed, provided that the Seller has the Goods in stock. The Seller shall deliver the Goods/Services subject to the order within 30 (thirty) days from the date of the order by the Buyer, unless the performance of the Goods/Services becomes impossible. If the Buyer does not pay the price of the Goods/Services for any reason or if the payment made is canceled in the bank records, the Seller shall be deemed relieved of the obligation to deliver the Goods/Services. In case of order cancellations by the Buyer after the Goods have been shipped by the Seller but before they are received by the Buyer, the Buyer shall be responsible for the shipping cost.
**ARTICLE 6 – DECLARATIONS AND UNDERTAKINGS OF THE BUYER**
The Buyer declares that they have read and are informed about the essential qualities of the Goods/Services subject to the Contract, the sales price, payment method, delivery, and shipping costs as provided by the Seller on the Website and have given the necessary electronic confirmation. Buyers, as Consumers, may submit their requests and complaints to the Seller's contact information provided above and/or through the channels provided on the Website. By electronically confirming this Contract and the Pre-Information Form, the Buyer confirms that they have received accurate and complete information regarding the address, the basic characteristics of the ordered Goods/Services, the price of the Goods/Services including taxes, payment and delivery, and delivery costs, which must be provided by the Seller to the Buyer before the conclusion of the distance contract.
If the Buyer accepts the Goods/Services subject to the Contract from the cargo company without prior inspection, and if the Goods/Services are damaged, broken, or have torn packaging, etc., the responsibility lies entirely with the Buyer. The Goods/Services received from the cargo company representative by the Buyer shall be deemed undamaged and intact. After delivery, the responsibility and damages of the Goods/Services belong to the Buyer.
If the Buyer's credit card is used unlawfully or fraudulently by unauthorized persons without the Buyer's fault after the delivery of the Goods/Services, and the relevant bank or financial institution does not pay the price of the Goods/Services to the Seller, the Buyer is obliged to return the Goods/Services to the Seller within 3 (three) days, provided that they have been delivered to the Buyer. In this case, the delivery costs shall be borne by the Buyer.
**ARTICLE 7 – DECLARATIONS AND UNDERTAKINGS OF THE SELLER**
The Seller is responsible for delivering the Goods/Services subject to the Contract to the Buyer in a sound, complete, and in accordance with the qualifications specified in the order, along with warranty documents and user manuals, if any, in compliance with Consumer Legislation.
If the Seller cannot deliver the Goods/Services subject to the Contract within the specified period due to force majeure or extraordinary circumstances preventing transportation, the Seller is obliged to notify the Buyer within 3 (three) days from the date they become aware of the situation.
If the Goods/Services subject to the Contract are to be delivered to a person other than the Buyer, the Seller shall not be held responsible if the person refuses to accept the delivery.
**ARTICLE 8 – RIGHT OF WITHDRAWAL**
The Buyer may return the purchased Goods/Services within 14 (fourteen) days from the date of delivery by exercising the right of withdrawal without any legal or penal liability and without giving any reason.
The withdrawal notice and other notifications regarding the Contract shall be sent to the Seller's contact addresses and/or other communication channels specified on the Website [https://oleassos.com.tr](https://oleassos.com.tr).
To exercise the right of withdrawal, it is mandatory to notify the Seller in accordance with the legal provisions and the withdrawal option on the Website [https:// oleassos.com.tr ](https oleassos.com.tr) within the specified period.
In case of exercising the right of withdrawal:
a) The Buyer shall return the Goods to the Seller within 10 (ten) days from the date of exercising the right of withdrawal.
b) The box, packaging, standard accessories, if any, and any other products gifted with the product must also be returned undamaged and complete.
The price of the Goods shall be refunded to the Buyer within 14 (fourteen) days following the exercise of the right of withdrawal in the same form as the payment was made.
When returning the Goods to the Seller, the original invoice presented to the Buyer at the time of delivery must also be returned by the Buyer.
If the Buyer returns the Goods through the cargo company agreed upon by the Seller as stated in the pre-information form, the return shipping cost shall be borne by the Seller. If the Buyer returns the Goods through a cargo company other than the one agreed upon by the Seller as stated in the pre-information form, the Seller shall not be responsible for the return shipping cost or any damage to the Goods during the shipping process.
If the right of withdrawal is exercised after the order confirmation but before the delivery of the Goods, the Buyer shall be responsible for the return shipping cost.
**ARTICLE 9 – CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED**
The right of withdrawal cannot be exercised in the following cases:
a) Contracts for goods or services whose prices fluctuate depending on financial market movements and are beyond the Seller's control (products in the jewelry, gold, and silver categories).
b) Contracts for goods prepared according to the Consumer's specific requests or clearly personalized needs, which are not suitable for return due to their nature, are perishable, or may expire.
c) Contracts for goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and whose return is unhygienic or unsafe.
d) Contracts for goods that have been mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts for books, audio or video recordings, software programs, and computer consumables provided in physical form, provided that their protective elements such as packaging, tape, seal, or package have been opened by the Consumer.
f) Contracts for the delivery of periodical publications such as newspapers and magazines, except those provided under subscription contracts.
g) Contracts for services that must be performed on a specific date or period, such as accommodation, transportation, car rental, food and beverage supply, and leisure or recreational activities.
h) Contracts for betting and lottery services.
i) Contracts for services whose performance has begun with the Consumer's consent before the expiry of the withdrawal period.
j) Contracts for services performed instantly in electronic environments and intangible goods delivered to the Consumer immediately, and Goods/Services excluded from the scope of the Regulation on Distance Contracts (e.g., food, beverages, or other daily consumer goods delivered to the Buyer's residence through the Seller's regular deliveries, or services in sectors such as travel, accommodation, catering, and entertainment).
**ARTICLE 10 – DISPUTE RESOLUTION**
In the implementation of this Distance Sales Contract, the Consumer Arbitration Committees and Consumer Courts in the place where the Buyer purchased the Goods or Services and where their residence is located shall have jurisdiction up to the value announced by the Ministry of Industry and Commerce.
In accordance with the lower and upper limits specified in Article 68, Paragraph 1 of Law No. 6502 on the Protection of Consumers, the district/provincial consumer arbitration committees shall have jurisdiction over consumer claims.
**ARTICLE 11 – PRICE OF THE GOODS/SERVICES**
The cash or installment price of the Goods is included in the order form, as well as in the information email sent after the order and the invoice sent to the customer along with the product. Discounts, coupons, shipping fees, and other practices applied by the Seller shall be reflected in the sales price.
**ARTICLE 12 – DEFAULT AND LEGAL CONSEQUENCES**
If the Buyer defaults in transactions made with a credit card, they shall pay interest in accordance with the credit card agreement between them and the issuing bank and shall be liable to the bank. In this case, the relevant bank may resort to legal remedies; it may request the costs and attorney's fees from the Buyer, and in any case, if the Buyer defaults on their debt, the Buyer shall be liable for the damages suffered by the Seller due to delayed performance.
**ARTICLE 13 – NOTIFICATIONS AND EVIDENCE AGREEMENT**
All correspondence between the Parties under this Contract shall be made via e-mail, except for mandatory cases stipulated by law.
The Buyer agrees, declares, and undertakes that in case of disputes arising from this Contract, the Seller's official records, commercial records, electronic information, and computer records kept in their database and servers shall constitute binding, conclusive, and exclusive evidence, and that this provision is an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.
**ARTICLE 14 – EFFECTIVENESS**
This Contract, consisting of 14 (fourteen) articles, has been read by the Parties, electronically confirmed by the Buyer at 17:26:42 on 01-09-2023, and has entered into force.
Seller:
Buyer: