Shipping policy

SHIPPING POLICY

Shipping & Delivery

At OLEASSOS GIDA VE TARIM SANAYİ TİCARET ANONİM ŞİRKETİ, we strive to ensure that your orders are processed and delivered in a timely manner. Below are the details of our shipping policies:

Processing Time

  • Orders are typically processed within 2-5 business days from the date of purchase.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In case of high demand or special promotions, processing times may be slightly extended.

Shipping Methods & Costs

  • We offer standard shipping and express shipping options.

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be available for orders exceeding a specified amount.

Estimated Delivery Time

  • Domestic (Turkey): 3-7 business days depending on the shipping method.

  • International: 7-21 business days, depending on the destination and customs processing.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your order via the provided tracking link.

Customs, Duties & Taxes

  • International orders may be subject to customs duties and taxes imposed by the destination country.

  • Customers are responsible for paying any applicable customs fees.

  • We recommend checking with your local customs office for detailed information.

Damaged, Lost, or Delayed Shipments

  • If your order arrives damaged, please contact our customer service within 48 hours with photographic evidence.

  • For lost shipments, we will work with the carrier to resolve the issue.

  • Delivery delays may occur due to unforeseen circumstances such as weather conditions, holidays, or customs processing.

Returns & Refunds

  • If you wish to return an item, please refer to our Return Policy for detailed instructions.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

For further inquiries regarding shipping, feel free to contact us at tolga@oleassos.com.tr or lal@oleassos.com.tr.

Company:
OLEASSOS GIDA VE TARIM SANAYİ TİCARET ANONİM ŞİRKETİ
Website: https://oleassos.com.tr

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